Customer Care

All our customers benefit from an exclusive personal relationship with the yard and our international service network. Our team of experts is ready to assist wherever and whenever required, for safe sailing in total peace of mind.
Excellence is a key concept for Ferretti Yachts. That naturally extends to our dealings with our customers – before, during and after delivery of their vessel – including our after-sales offering.

Direct line

The spectrum of services includes a 24-hour helpline to tackle any technical issues in real time, a network of spare-parts warehouses (Ferretti Group After-Sales), and advanced training for our captains and service professionals (with the Convergence course and our Service University). The vast array of skills across the group and our international network is at your disposal to offer you the finest cruising experience. Because your safety and wellbeing is our top priority.

Spare parts

The Group’s Service Points can count on over 8,000 components and parts available all the time even in the summer.The existence of decentralized warehouses at the premises of Dealers in the main areas of the Mediterranean and the USA guarantees rapid availability of spare parts.

Service university

This is the technical training school the Ferretti Group has been organizing for a number of years with the aim of guaranteeing constant updating of the worldwide service network by developing the specific skills of these professionals, renewing the training syllabus of each edition. Refresher courses alternate with classroom sessions, visits and training both in shipyards and on board of Group yachts. The aim is to give participants the opportunity to get to know the various stages of the production and maintenance process of the different systems on board.
serviceuniversity.ferrettigroup.com

CONVERGENCE

The training course dedicated to the Captains of Ferretti Group yachts and mega yachts makes an in-depth study of issues pertaining to the complex daily management of a motor yacht. The meeting features an intense program with an interesting combination of classroom refresher courses and outdoor activities.
convergence.ferrettigroup.com